To make the bugs you report much clearer to the devs and help them fix it as soon as possible, please use the following forms when you have bugs to report either on forums or via support emails(support@ssupremacy.com or support@barbily.com) or in the ticket system 9 ^+ q, F/ F2 }This report form will be changed occasionally 2 u( H9 J1 x& {1 j
Thanks a lot- C g8 I: d5 \2 Q. |+ x# o, ?
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Operator: (i.e. Official, Kongregate, Facebook and such) / J* k, U1 X/ O) f7 v/ Z5 G6 O; H% S" j: x- ]/ q
Server Name: A7 B" l3 h7 h" \2 S n+ w$ f2 ` , w# r9 f8 t" X! M9 q( Z" w% mUsername: . I1 j9 E3 ` _5 P4 F0 a( p * K1 P1 e& e X! NIn-game Name: Y. q9 X2 Z* L: `/ P% y+ B $ b$ @9 L _; ]! @# n q! VWhat happened? (As detailed as you can)2 X4 L0 B! D: ~6 G% [; B1 ?/ P
) y2 z# U* L4 HWhen did it happen? (Exact server time is preferred) 9 h: @% E7 h( U. C; v) Q* D ; l* v0 X/ L- `$ t% a0 }How did it happen? (Steps are preferred) ; A' l8 c5 A* i) z4 S' x0 X0 c: U2 Y' {7 o! x( N, ]
Names and status of the commanders related: (if there are, and screenshots are preferred) 0 f: s6 U6 Y+ ?+ i% }- y+ Y ( Y1 G2 M( V/ D" S" f/ ^1 w5 u1 mStatus of fleets related: (if there are, and screenshots are preferred) 4 x3 x5 ~2 S* u/ n $ F5 i9 U# s5 c1 f" `) F5 D1 N1 SNames of the colonies related: (if there are)% H# U9 z* Z2 [
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Names of the planets related: (if there are) & \2 w$ n9 A+ e( e# A1 t" R: F: U2 s }6 c6 v$ n
Coordinates related: (if there are) " b$ z! Y+ j: S, c ( _/ t+ Q2 H& c T/ NOthers: 1 S* @ V0 V5 b" N2 _) i2 a. w k+ F' j$ {5 ]* o1 I: G4 t8 s& E
: p3 s0 N/ r: u8 V8 QAttachments: (Screenshots, Docs, others) if the bug is related to a battle, make a screenshot of the battle report and the battle scene (if you can)
Reply 1#lovegaming& V4 R2 U. Q( X G( }' R( F! }% c
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5 w% q7 w7 ^' ^: I I just submitted a top-up for $5 USD and got the confirmation the charge went through & got the 30 B-Creds but am not getting the top up rewards of the purple leader "Lee", the weapon and (5) Large resource cards. Please give me the rewards or let me know what I have to do, thank you. - e) m) x: @( y' J; f2 n - n$ z* Z' N k9 u6 m3 @4 IRexAvenger0 W+ E/ j- ?/ Q# ~
Game Name: Avengerz0 ~# h% {+ ^# l) X4 F9 t) @: m
Server: Zeus M, P* m7 B. s9 Q' h( n+ t) i* j9/30/2012 1:25 MST USA
Operator: Me? (I don't know what you mean by operator...) * z$ D" U7 n0 {9 @Server Name: Zeus 4 [2 u- K" l+ N) s1 wUsername: Arlaka 5 k. h7 T2 E6 a @7 Q+ O h# LIn-game Name: Lazgul 1 y, o8 b6 y: }% s/ wWhat happened? When the BATTLE icon appears (red swords crossed), I try to click on it sometimes and nothing happens. The game basically locks up on me and I have to log out of the game and relog back in, sometimes missing the first two rounds of combat.' X0 S# M+ k5 w* ]
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When did it happen? Frequently. This always happens when I try to initiate an arena battle, or someone else initates one against me. And sometimes it occurs when I try to initiate an attack on a resource node or pirate.% n1 s0 k4 g1 b, {5 g1 n% y
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How did it happen? Unknown. - L h- t, ^9 r% T4 [
Names and status of the commanders related: All$ s1 a( C. j x( X3 z2 q
Status of fleets related: Any fleet engaged in combat - H# J' T3 ^, e4 ]Names of the colonies related: N/A, k2 q u9 U1 E3 W8 o2 l% ~
Names of the planets related: All, D' R x$ X3 ]& D, T4 M
Coordinates related: N/A$ `- n1 m3 A0 C
Others: Other people the game have told me they have similar experiences.2 g& Z; v; Z7 L$ p& _
Attachments: (Screenshots, Docs, others) None. When I click on the icon sometimes it works, but most times it doesn't. So no point in taking a screenshot.
Username: WADE.DEADPOOL " p) c/ B8 P' r; u$ i* ]% hIn-game Name: DDpool5 ^" W2 S, m& Y" v4 y9 s) Z7 u3 ]
What happened? My auctioned items desapeared during the merge of Gemini and Scorpious. 8 ?9 }) M* S" y _! I3 \8 x) iWhen did it happen? Between my two logins before and after the merge of the servers.8 R( O+ k8 D, R5 h1 \, f
How did it happen? Obviously the merge deleted my auctioned items.- u r8 d9 q6 B: Q
Names and status of the commanders related: -# b$ n: D" Z" |( n. q, E
Status of fleets related: - ; R/ g6 `2 C/ s0 g! [1 F' |$ {2 A' wNames of the colonies related: -7 ]+ ^- V C- ^/ M6 p1 T
Names of the planets related: - & E% @# M5 B2 v a# H1 y }Coordinates related: - ! a' b# d& J' o, ?- L7 z& A! n* |% EOthers: Items cost real money and I want`em back
Reply 5#WADE.DEADPOOL & c9 Y: W; f% fplease report bugs in bug report section 0 S( \6 @/ |6 a9 Y7 I
For this issue, could you please give me some details of your lost items? it is because that these items are in your other character which was deleted during merge
The game date and clock are wrong. It is messing up resets of log on bonus, free daily roulette and everything else.& p. A7 R3 d* U8 g$ W( l7 t" v
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Avengerz " X$ ~6 z" Q1 H. P$ z, l& nZeus Server
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