( i9 e9 ]( U6 `8 [+ aSomething that the team at Barbily has been discussing and focusing on is how to improve customer service.& L4 P& g3 I0 s0 Q
/ w5 s: X- b! @" }1 s% T" rI am happy to announce that we have a new customer service system now up and ready. We will see how well this system goes and hopefully it will help our communication with player issues.3 y% F4 x- y! {8 x
" @) f0 u4 c8 x1 H( `2 x' HYou can now submit support tickets to the following link: + j/ M0 Y2 [* q3 b7 w) h- I) \9 ~) F& B. d3 {7 ]- j( b& k6 O. r https://barbily.zendesk.com/anonymous_requests/new - @+ k x9 e* G( u( d " _* K! S/ [ G# NYou will receive a reply from either a GM or a CM or someone in the support team.5 |! R. c2 X5 X' O
I think I replied to it. We don't have an actual customer service team. I check the tickets as often as I can but I give the priority to our marketing manager. All tickets should have been answered. My apologies for any delay in response.
It's usually our marketing manager who answers the tickets. I check it every now and then. The reason why I don't answer it is because I don't work in their office. I'm non-Chinese staff so I don't have access to a lot of things. Even if I did have access, a lot of their tools are in Chinese so I would need a translator. Nobody is working at the office on weekends so the best thing I can say is wait until Monday unless there's anything I can help you with. $ h5 w# ~" J, k9 ]9 X / t( R4 ?7 G, l, M: l' mEdit: We are currently experience problems with our ticket support system account. If you guys have any problems, please post them on the forums for the time being so that other players may be able to help you. Sorry for the inconvenience. " J- p" c" ]. o( O " s) g/ w+ }# m% u& Z( YRegarding the leader upgrade issue (the most recently submitted ticket): Do you know anyone else experiencing this problem? Also, did you try and redo the upgrade to see if it worked?
Good to see the improvement in communication!